Returns Policy
VitaCoreGuide features health and wellness products from different partner stores and brands. The policy that applies to returns, exchanges, and refunds depends on where the purchase was completed.
Purchases Made on Partner Websites
When you access a product through VitaCoreGuide and complete the purchase on a partner company’s website, that company is responsible for payment, order processing, shipping, cancellation, exchanges, returns, and refunds.
How to Request a Return
To request an exchange, return, or refund for a purchase made on a partner website, contact the store where the order was completed and follow its return policy.
Damaged Products or Incorrect Orders
If a product arrives damaged, incomplete, or different from what was ordered, we recommend contacting the seller responsible for the order as soon as possible and keeping photos, packaging, and proof of purchase.
Timeframes and Conditions
Return timeframes, acceptance conditions, shipping costs, and refund criteria are defined by each partner and may vary depending on the product and the store responsible for the sale.
Refunds
Refunds for purchases made on partner websites are processed by the seller or the payment method used, according to their respective policies and timeframes.
Purchases Made Directly Through VitaCoreGuide
For products explicitly sold through VitaCoreGuide checkout, contact us with your order details. We will identify the supplier and applicable return terms. Eligibility, timeframes, return shipping, and refunds may depend on the product and fulfillment partner; those terms must be reviewed during checkout.
Contact
If you have questions about where a purchase was made or which partner is responsible for the order, contact us at contato@vitacoreguide.com.